Thirdlove - Don't Waste Your Money....Overpriced
For $68 per bra, I expected to at least get something that fit properly and was made of high quality. Forget it!
After doing the "fit" on their website, they had me at a 38A according to them and said the cup size would be the same as the 36B I was currently wearing. NOT!!!!When I received the bras, they were plopped on top of one another with no plastic covering or any type of sanitary wrapping and then wrapped one on top of the other with a piece of tissue paper and shoved in a box about the same size as the length of the bras. I've received items from consignment shops online that were packaged nicer than these bras.
The size and fit...OMG no way. I was coming out of the sides of the band, the cups didn't fit all the way to the side, the lacey material on one of the bras was itchy, and the material surrounding both bra bands was flimsy and loose and the cups were bigger than a 36B SMH
When I contacted customer service to print out a label for an exchange, all they told me was I could do an exchange once they received the bras.
Hello??? Why couldn't I do both at the same time? Anyway, when I told them about the situation with the bras, they could care less and were the least bit helpful or made any suggestions as to the right size and fit. According to them, now I should be wearing a 38AA since since the 38A cups were too big.....but......unfortunately they don't care 38AA.
How convenient!
That's not the size I wear thank you. I can't wait to get my refund and I'll never order from this company again or recommend them to anyone!
Reason of review: Bad quality.
Preferred solution: Full refund.
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Thank you for taking the time to leave this feedback regarding your recent order. While our styles are true to size, there can be differences from brand to brand.
This may mean you are one size with us and another for that particular company. Our products are shipped out with little plastic or paper waste to be environmentally friendly and sustainable. Please contact us at hello@thirdlove.com, mentioning this review as the Subject, and we'll be sure to offer our support. Feel free to request to speak with Carolyn and I will be happy to further assist you myself.
Alternatively, we have live chat available 7 days a week from 6:00AM - 9:00PM PST. We can also be reached at 1-866-205-6833 by phone, or by texting in to 1-415-692-0089 7 days a week 6:00AM - 9:00PM PST We appreciate your patience and look forward to hearing from you soon.
I emailed back and forth with one of your fit stylists for most of today with no help whatsoever.
I can personally continue assisting you with this. Please just reply to the email asking to speak with Carolyn so that they can forward the ticket.
No thanks. Already returned bras for a full refund. Will not waste my money with your company again!