Thirdlove - Unethical scam company
On 9/20/2018 when I called to cancel the exchange order and tell them not to send it just refund my money, she stated it could not be cancelled because it shipped the day before 9/19/2018. Later in the day I learned I was duped and lied to again.
I receive an email saying my item shipped from them on 9/20/2018 THE SAME DAY I CALLED.
I received an email from Fedex today, 9/21/2018 with tracking information and it shows that shipment information was sent to Fed EX on 9/20/2018 at 130* (***pm) and Arrived at the FedEX location in Indianapolis, Indiana on 9/21/2018 at 100am. Again, more lies.
Well let me say this, no matter how much you rave about your bra your business ethics suck. A friend of mine at work sent me the email with a link to order one.
I have the email "PSST someone you know..." So I proceed to order one, my first mistake I should have noticed is the Facebook site doesn't allow for reviews. Anyways that was on 9/10/2018 when I clicked on the email to order. She has been trying for 10 days to get the code for referring me to get $30 off her next order. Today she is told by Leila that she would not be getting the code as I didn't order from the email.
EXCUSE ME BUT YES I DID AND HAVE IT FOR PROOF. This place is a scam. Dupe the customers and not honor their word. So I call and cancel my order since their fit they suggested did not fit and I sent for an exchange.
I am told by Jessica she can't cancel because it was shipped on 9/19/2018. So I said send me the return label and I will return it as I don't want to do business with a company like this. I am then told the refund will take 15-30 days.
WHAT!!! you took my money right away but going to drag your feet to give it back???
"We have to inspect the bra" That is ridiculous.
Reason of review: Poor customer service.
Monetary Loss: $72.
Preferred solution: Full refund.
Thirdlove Cons: Customer service, False advertising, Marketing bait and switch, Trying to get my refund on returned items, Poor customer service process.
Location: San Antonio, Texas
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Please avoid publishing any personal information and promotional content
Hello, I'm a Product Review Specialist here with ThirdLove. Thank you for providing your review and feedback regarding your recent order and our Get $30 referral program.
I am happy to continue assisting with your return for this order and will work to make sure the refund is issued as quickly as possible, and look further into the referral link that was sent. I will be reaching out in a separate email to you so that I can continue assisting you with this. Alternatively, we have live chat available 7 days a week from 6:00AM - 9:00PM PST.
We can also be reached at 1-866-205-6833 by phone, or by texting into 1-415-692-0089 7 days a week 6:00AM - 9:00PM PST We appreciate your patience and look forward to hearing from you soon. Thank you!